By Edward Dankwah
Accra, May 06, GNA – MTN Mobile Money Limited (MoMo), a subsidiary of MTN Ghana responsible for Mobile Financial Services, has assured the public of secured and safe mobile money systems.
This comes after Mobile Money Limited noted recent social media messages claiming that MTN systems have been compromised due to a cybersecurity incident, advising customers to withdraw their funds.
A statement signed by Madam Georgina Asare Fiagbenu, a Senior Manager of Corporate Communications, MTN Ghana and copied to the Ghana News Agency, said the information was completely misleading, untrue and, in some instances, potentially mischievous.
“We assure all our valued customers that the cybersecurity incident has not impacted on the operation or security of our mobile money systems,” it added.
The statement said no customers had lost any of their money because of the cybersecurity incident, and that their MoMo platforms remained safe and secure, with customer funds protected.
It said Mobile Money Limited operated with robust security protocols and continuously monitored their environment to enhance system integrity.
The MoMo platform utilised industry-leading security measures, including end-to-end encryption, multi-factor authentication, and ongoing monitoring to detect and prevent fraudulent activity, the statement said.
It said the company would continue to collaborate closely with regulatory authorities, cybersecurity experts, and partner institutions to uphold the highest safety standards.
“We value our customers’ concerns and wish to emphasize our dedication to ensuring the security of mobile money services. We encourage both customers and the general public to seek reliable and precise information exclusively from authorized sources provided by Mobile Money Limited and MTN Ghana,” the statement read.
The company reiterated its appeal to valuable customers to stay alert and refrain from sharing confidential data like passwords, PINs, and OTPs through telephone calls, texts, messages, or email communications, it further stated.
The message advised clients to reach out to MTN’s free customer support line at 100 for additional interaction.
GNA
CAA
Provided by Syndigate Media Inc. (
Syndigate.info
).
Leave a Reply