MTN MoMom CEO, Shaibu Haruna
MobileMoney, which is operated by MTN Ghana for mobile financial services, has assured its clients that their mobile money system continues to be reliable and well-protected. This statement comes after certain posts on social platforms had raised concerns about potential security issues with the platform.
The company clarified that the alleged cybersecurity incident has not impacted the operation or security of their mobile money systems, and no customers have lost any money as a result.
“We assure all our valued customers that the cybersecurity incident has not impacted on the operation or security of our mobile money systems. No customers have lost any of their money as a result of the cybersecurity incident, our mobile money platform remains safe and secure, and customers’ funds are protected,” the statement read.
MobileMoney Ltd. highlighted that they use strong security measures such as end-to-end encryption, multi-factor authentication, and continuous surveillance for detecting and preventing fraud. They also mentioned their close cooperation with regulatory bodies, cybersecurity professionals, and partnering organizations to maintain top-tier safety practices.
“The MoMo platform utilises industry-leading security measures, including end-to-end encryption, multi-factor authentication, and ongoing monitoring to detect and prevent fraudulent activity. We also collaborate closely with regulatory authorities, cybersecurity experts, and partner institutions to uphold the highest safety standards,” the statement went on to explain.
The company urged customers to remain vigilant and avoid disclosing sensitive information such as passwords, PINs, and OTPs via phone, text, messages, or emails. Customers are encouraged to contact MTN’s toll-free customer care number at 100 for assistance.
MobileMoney LTD emphasised the importance of relying on official channels for authentic and accurate information, advising customers and the public to be cautious of misinformation on social media.
By Vera Owusu Sarpong
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MTN MobileMoney Reassures Customers
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